1. INTRODUCTION

AncoraThemes (website url address: http://ancorathemes.com) appreciates your business and trust. We are Cyprus based company, creating products to enhance your website building experience. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.

Datenschutzerklärung

2. ERHOBENE DATEN
Wir legen größten Wert auf den Schutz Ihrer personenbezogenen Daten und die Wahrung Ihrer Privatsphäre. Nachstehend informieren wir Sie deshalb über die Art, den Umfang und die Zwecke der Erhebung und Verarbeitung Ihrer personenbezogenen Daten bei Nutzung dieser Kontaktseite sowie über die Ihnen zustehenden Rechte. Personenbezogene Daten sind alle Daten, die auf Sie persönlich beziehbar sind, z.B. Name, Adresse, E-Mail-Adressen, Nutzerverhalten. Es wurden umfangreiche technische und organisatorische Maßnahmen getroffen, um Ihre Daten vor zufälligen oder vorsätzlichen Manipulationen, Verlust, Zerstörung oder dem Zugriff unberechtigter Personen zu schützen. Die Sicherheitsverfahren werden regelmäßig überprüft und dem technologischen Fortschritt angepasst.
Wir verzichten auf eine automatische Entscheidungsfindung oder ein Profiling.

1. Verantwortlicher für die Datenverarbeitung

Verantwortlicher gem. Art. 4 Abs. 7 EU-Datenschutz-Grundverordnung (DSGVO) ist; Space Plus Oberhausen, Brammenring 109, 46047 Oberhausen, nachfolgend Betreiber dieser Kontaktseite genannt (//www.vvier.de/impressum).

Beim Betrieb dieser Kontaktseite und der Erbringung und Abwicklung ihrer einzelnen Funktionen und Angebote bedienen wir uns ferner umfassend eines externen technischen Dienstleisters, der WinLocal GmbH, Neue Börsenstraße 6, 60487 Frankfurt am Main (nachfolgend „WinLocal“). WinLocal verarbeitet Ihre personenbezogenen Daten in unserem Auftrag gemäß unseren Anweisungen zu den in dieser Datenschutzerklärung genannten Zwecken. WinLocal ist vertraglich zur strikten Einhaltung der geltenden gesetzlichen Datenschutzbestimmungen und unserer Weisungen verpflichtet (sog. Auftragsverarbeiter gemäß Art. 28 DSGVO). WinLocal bedient sich wiederum weiterer technischer Dienstleister als Auftragsverarbeiter, insbesondere der Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (nachfolgend „Google“) (vgl. nachstehend Ziff. 5 ff.) und der matelso GmbH, Heilbronner Str. 150, 70191 Stuttgart (nachfolgend „matelso“) (vgl. nachstehend Ziff. 9.4), die unsere Unterauftragnehmer sind. Auch diese Unterauftragnehmer sind vertraglich zur strikten Einhaltung der geltenden gesetzlichen Datenschutzbestimmungen und unserer Weisungen verpflichtet. Weitere Unterauftragnehmer werden von WinLocal insbesondere auch zum Hosting dieser Kontaktseite eingesetzt.

SPEICHERORT DER DATEN

Wir sind ein in Deutschland ansässiges Unternehmen und betreiben eine Lagervermietung, die in Deutschland gehostet werden. Unser Hosting-Provider Strato AG hält sich an das EU/US “Privacy Shield”, wodurch sichergestellt wird, dass Ihre Daten sicher gespeichert und DSVGO-konform sind. Weitere Informationen zu den Datenschutzrichtlinien der  Strato AG finden Sie hier: Strato-Datenschutzerklärung.

REGISTRIERUNGSDATEN

Wenn Sie sich auf unserer Website registrieren, speichern wir den von Ihnen gewählten Benutzernamen und Ihre E-Mail-Adresse sowie alle weiteren persönlichen Informationen, die Sie in Ihrem Benutzerprofil angeben. Sie können Ihre persönlichen Daten jederzeit einsehen, bearbeiten oder löschen (mit Ausnahme der Änderung Ihres Benutzernamens). Auch die Administratoren der Website können diese Informationen einsehen und bearbeiten.

KAUFDATEN

Um Produktsupport zu erhalten, müssen Sie einen oder mehrere Dienstleitungen oder Lagereinheiten bei der Vvier mieten. Ihre Kaufdaten werden so lange Sie bei uns mieten plus 10 Jahre für das Finanzamt Deutschland gespeichert.

SUPPORT DATA

Wenn Sie sich auf unserer Website registriert haben und über ein gültiges Support-Konto verfügen, können Sie Support-Tickets zur Unterstützung einreichen. Support-Formular-Einsendungen werden an unser Ticketing-System des Drittanbieters Ticksy gesendet. Es werden nur die Daten gesendet, die Sie ausdrücklich angegeben haben, und Sie werden jedes Mal um Ihre Zustimmung gebeten, wenn Sie ein neues Support-Ticket erstellen möchten. Ticksy unterliegt dem EU/US “Privacy Shield” und Sie können die Datenschutzrichtlinien hier einsehen: Ticksy Privacy Policy.

COMMENTS

When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.

CONTACT FORM

Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.

These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.

GOOGLE ANALYTICS

We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.

CASES FOR USING THE PERSONAL DATA

We use your personal information in the following cases:

• Verification/identification of the user during website usage;
• Providing Technical Assistance;
• Sending updates to our users with important information to inform about news/changes;
• Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
• over our customers’ personal information;
• Customize the website to make your experience more personal and engaging;
• Guarantee overall performance and administrative functions run smoothly.

3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. COOKIES

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.

NECESSARY COOKIES (ALL SITE VISITORS)

• cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
• PHPSESSID: To identify your unique session on the website.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)

• wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
• wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
• wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
• wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.

If you are a client with a registered account, your personal information can be accessed by:

• Our system administrators.
• Our supporters when they (in order to provide support) need to get the information about the client accounts and access.

6. THIRD PARTY ACCESS TO YOUR DATA

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:

ENVATO PTY LTD

For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.

TICKSY

Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.

If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.

In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS

GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.

You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).

If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

GDPR RIGHTS

Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.

10. THIRD PARTY WEBSITES

AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.

All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.

Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.

11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.

Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.